Have you ever wondered where the documentation is of your IT Department?
This is a common question, where actually no one can give an appropriate answer. And if one then asks the question in the direction of the engineer he/she will tell you there is no time for creating the documentation? Or it is just too expensive to create this.
In this way, there is a lot of knowledge within ICT lost which in turn detrimental works if there is a disaster and the employee no longer works at your company would create many problems in the implementation of the business processes and accessibility. That is why it is so important to retain this knowledge to stay indoors and to keep up to date and including also version control by a Technical Writer that if desired will upgrade the document to the current situation within your company.
Imagine that at nearly all companies worldwide only a little is known about this documentation, but is one of the spokes of the wheel within your company. And you know what can happen if there is even 1 spoke from the wheel is missing!
Some IT professionals with a less good nature live in the assumption that the organization is dependent on them, rather than the other way around. If these employee’s are no longer working within the company and no one has create solid documentation or has insight in the systems, then the entire organization will be at risk. They are all of a sudden the boss turned over the Executive Board rather than the other way around: knowledge is power. Our assessment is that at least 50% of the medium sized organizations become a viceroy of the IT.
“A validated reason is to ensure that there is clear documentation is present and during every project is required. In addition, it saves a lot of time with creating documentation when you hire a technical writer”
I think I’m one of the few people within ICT that it’s still a challenge to create this documentation and to ensure that no knowledge is lost within your company and to ensure that it remains up to date. If you now ask the question where you’re ICT documentation is and no body knows how to fix this do not hesitate to call me at +49 (0) 157 7214 3686 and we solve this problem for you and your company.